When contacting us about a purchase, include your order number and the email address entered during checkout. This lets our team locate the transaction and review the correct order more efficiently.

If a piece arrives damaged, defective, incomplete, incorrect, or significantly different from the description, contact us promptly so the matter can be assessed.

To help us review the problem, please include:

• Your order number and the product name.
• A clear explanation of what happened.
• Clear photographs or a short video showing the issue.
• Photos of the parcel, outer packaging, and shipping label where relevant.

For crochet-style and knitted decorations, minor differences in stitch placement, texture, yarn shade, or hand-finished details may occur and do not always indicate a defect. We will review significant discrepancies and confirmed fulfillment errors fairly.

Please contact service@zuxqevr.com before sending a product back. Our registered business address is not necessarily the destination for returned merchandise.

Once a return is approved, customer support will provide the correct return warehouse address and packaging or dispatch instructions.

We aim to respond within 24 hours. Our support hours are 8:00 AM - 10:00 PM Daily. Carrier investigations, payment verification, and other requests involving service partners may take longer.