A customer may request the return of an eligible product within 30 calendar days of its confirmed delivery. The request must be made within this period and the item must satisfy the applicable conditions.

Email service@zuxqevr.com before sending an item back. Include your order number, the item name, the reason for the return, and photographs or videos when helpful.

For a damaged or wrong item, include photographs of the packaging and shipping label. Our team will review the request and supply instructions when the return is approved.

For a change-of-mind return, the product should normally be:

• Unused and in substantially original condition.
• Complete, with all included parts and accessories.
• Free from damage caused after delivery.
• Protected by original packaging wherever practical.
• Accompanied by sufficient proof of purchase.

Opening an outer shipping box does not automatically disqualify a product, provided the item remains in the condition required for return.

The collection includes knitted, crochet-inspired, and decorative fiber-style pieces. Reasonable variation may occur in stitch alignment, thread or yarn tone, plushness, finishing, shape, and dimensions when indicated by the product type.

A customer who prefers a different style, texture, or shade may request a preference-based return subject to the normal conditions.

Do not send goods automatically to the legal company address published on this site. It may not be a returns processing location.

After reviewing the request, our team will give you an appropriate warehouse address. Parcels shipped elsewhere without instructions may not be properly received or processed.

The following may be excluded from change-of-mind returns where disclosed and allowed by applicable law:

• Personalized or made-to-order pieces.
• Gift cards.
• Products identified clearly as final sale before purchase.
• Items altered, misused, or damaged after delivery.
• Items returned missing essential parts or in a condition that prevents reasonable inspection.

This section does not remove legal rights relating to damaged or nonconforming goods.

Inspect the order soon after arrival. Please notify our team within 7 calendar days when an item appears damaged, defective, incorrect, incomplete, or substantially different from its listing.

Share the order number and clear photos of the item and relevant packaging. Once a problem attributable to us is confirmed, we will offer an appropriate replacement, refund, return, or reshipment solution without extra costs caused by our error.

For preference-based returns, customers normally cover the expense of sending the item back. The original outbound shipping charge is generally not refunded in these cases.

When we confirm that the issue was our mistake, we will arrange a suitable solution addressing applicable return and shipping expenses. No restocking fee is charged for an approved return.

Follow the instructions sent by customer support. For a preference-based return, use a tracked delivery service where possible and retain proof of shipment until the return has been completed.

Upon arrival at the approved return destination, the returned product may be inspected for eligibility, completeness, and condition.

When the refund is approved, the eligible amount will normally be initiated to the original payment method within 5-10 business days. Your bank or payment service may take additional time to reflect the transaction.

Approved refunds are ordinarily issued to the original method of payment. If that method is unavailable, contact our team so any permissible alternative can be assessed.

Exchanges are subject to product stock and item availability. If a direct exchange is not practical, our team may recommend returning the eligible item and ordering another design.

Because some fiber-style decorative pieces have individual finishing details, replacement pieces may have minor appearance variations.

Request cancellation as soon as possible. We will make reasonable efforts to stop an order before fulfillment starts, but once packing, processing, or shipping is underway, cancellation cannot be assured.

There is no cancellation fee when an order is successfully canceled before fulfillment.

This policy explains our usual procedures and does not override mandatory rights or remedies provided by applicable consumer law.